Inter-organisational trust: exploring
the role of asymmetries of information
Abstract:
The purpose of this research is to investigate the role of information
dynamics in the establishment of inter-organisational trust and security
in electronic commerce. The research approaches this theme from a
market perspective using economic theory to understand the impact
of asymmetry of information and possible countermeasures.
This research takes a mixed methodology method of inquiry. In the
first stage of the empirical work we conduct interviews with managers
responsible for making risk decisions on inter-organisational transactions.
The aim of the interviews is to gather information to help build the
software for the experimentation used in the second stage and to gather
data about what and how information is used during the decision making
process. We then create a software model of the environment and context
following a quasi-experimentation methodology. We request managers
to make decisions based on different levels of information (quantity
and quality of information) and risk. This provides a better understanding
of the relationship between information and trust.